■ Escalation Support
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Escalation support to PVA TePla headquarters
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Coordination with the appropriate contact point according to the technical issue
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Communication support with headquarters and overseas offices
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Progress management and coordination through to problem resolution
■ Global Collaboration
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Technical collaboration, meetings, and discussion sessions with the German headquarters
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Collaboration with Asian offices
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Joint support with overseas engineers
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Attendance and coordination support during visits to Germany
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Support by accompanying customers on overseas business trips
■ Project and Ticket Management
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Management and visualization of service tasks
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Progress reporting
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Integrated management of multiple projects
■ Service Structure
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Establishment of a support structure within Japan
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Support for the Kyushu area, with a branch office established in Sasebo, Nagasaki
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Rapid response by resident engineers
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Strengthening of the engineering support team
■ Field Service
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Equipment installation and start-up support
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On-site troubleshooting
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Regular inspections and maintenance work
■ Technical Support
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Initial troubleshooting diagnosis and first-line support
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Response to technical inquiries
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Remote support in coordination with overseas offices
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Technical support for equipment operation and related matters
■ Technical Training
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Engineer training
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Training on equipment operation and maintenance
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Customer training available
Services
K&P provides comprehensive technical services for PVA TePla equipment, from installation through operation.
■ Maintenance and After-Sales Service
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Maintenance contract support based on SLAs
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Parts replacement and repair support
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Support for minimizing downtime
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Support for stabilizing equipment operation